Leverage the expertise and experience of the seniors in your organization to lift their juniors (mentee) to take on and operate at a higher level of leadership.

Change is ever changing. Learn how to manage change using META Framework: Mapping the Plan, Enhancing the Relationship, Transforming into Actions, Analyzing the Implementation.

Communication is both easy and difficult. Using our Communication equation (Communication = Content + Relationship), learn how to become effective in communication by building relationships, understand how to interpret non-verbals, as well as learn practical skills in communication.

Conflict is inevitable. Learn how to appreciate the different types of conflicts, how conflicts can escalate, how to manage emotions during conflict situations and using Meta's eight golden rules in conflict management.

In today's service culture, it is more than service excellence. It is service innovation. Learn how to outfly customer's expectations, the importance of both the process and person dimensions of customer service, and transform customers' complaints into opportunities using Meta CARE Principle.

Leadership development has become a critical aspect in most organizations. Meta has been able to customize leadership development programs for our clients, deal with specific leadership competencies. We also help organize a mentoring/coaching program to complement the learning workshops as well as encourage participants to implement what they have learned during the workshops through action-learning SALT (Strategic, Action, Learning, Team) Projects.

Leaders and managers can learn how to provide conciliation and mediation in workplace conflicts, how to identify hidden interests, focus on issues and manage disputing parties' emotions.

Negotiation is part and parcel of workplace environment. We negotiate with our employees, bosses and customers. Learn new challenges facing organizations in negotiation and practice breakthrough skills in negotiation using Harvard Interest-based Approach.

Performance management must be purposeful in our goals and developmental in the approach. Learn how to coach high potentials as well as how to communicate bad news to staff effectively.

Whether real or virtual, organizations need effective teams. Learn what breaks and builds a team and transform your workgroups to be high performance teams using Meta's TEAM framework.